Note
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Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Mar 08, 2011 When printing to PDF (Acrobat Pro, not Word's built-in distiller), it works; so does doing a Save As using the built-in PDF distiller. Curiously, a single image in the doc does, in fact, print; it was imported from a 2003 doc (however, so were most of the other images that are not printing). Nov 09, 2015 Inserted images often display in the print preview but are not printed. Sometimes images don't appear in print preview (and still don't print). Sometimes one image displays in print preview when there are actually two (or more). This is not good and, as it is, Word isn't fit for purpose! Microsoft need to do something about this.
For a Microsoft Word 2000 and Microsoft Office Word 2003 version of this article, see 285957 .
Symptoms
When you open a Microsoft Office Word 2010 or Word 2007 document that contains a picture or an object, the picture or the object may not appear. This problem may occur in a document that contains a picture, a graphic image, an AutoShape object, or another object.
Cause
This problem occurs if you are using a Wrapping style option other than the In line with text option with the picture or with the object. And, one of the following conditions is true:
This problem may also occur if you are experiencing a problem with the video driver.
WorkaroundYou are using a Wrapping style option other than the 'In line with text' option
If you are using a Wrapping style option other than the In line with text option, use one of the following workarounds.
Use the 'In line with text' Wrapping style option
To change the Wrapping style option for a picture or for an object to In line with text, follow these steps, as appropriate for your version of Word.
Word 2007
Word 2010
If you want to use a Wrapping style option other than the In line with text option, use one of the following workarounds.
Change the view
This problem may occur if you are viewing the document in Draft view or in Outline view. To work around this problem, view the document in one of the following views:
Word 2010: Click File, and then click Print.
Word 2010 and Word 2007 documents consist of separate text and drawing layers. When you use a Wrapping style option other than the In line with text option with a picture or with an object, the picture or the object is inserted into the drawing layer. Word 2010 and Word 2007 do not display the drawing layer when you view the document in Draft view or in Outline view. The drawing layer is displayed in a Word 2010 and in a Word 2007 document when you use any one of the views that are mentioned in this workaround. Turn on the 'Show drawings and text boxes on screen' option
When you turn on the Show drawings and text boxes on screen option, you can view the picture or the object in Print Layout view or in Web Layout view. To turn on the Show drawings and text boxes on screen option, follow these steps, as appropriate for your version of Word.
Word 2007
Word 2010
Turn on the 'Print drawings created in Word' option
When you turn on the Print drawings created in Word option, you can view the picture or the object in Print Preview. And, you can print the picture or the object. To turn on the Print drawings created in Word option, follow these steps, as appropriate for your version of Word.
Word 2007
Word 2010
Turn off the 'Use draft quality' option
When you turn off the Use draft quality option, you can view the picture or the object in Print Preview. And, you can print the picture or the object. To turn off the Use draft quality option, follow these steps, as appropriate for your version of Word.
Word 2007
Word 2010
You are using the 'In line with text' Wrapping style optionTurn off the 'Picture Placeholders' option
When you turn off the Picture Placeholders option, you can view the picture or the object in all views. To turn off the Picture Placeholders option, follow these steps, as appropriate for your version of Word.
Word 2007
Word 2010
The Picture Placeholders option does not affect pictures or objects when you use a Wrapping style option other than the In line with text option. The Picture Placeholders option affects pictures and objects when you use the In line with text option in all views except the Full Screen Reading view.
You are experiencing problems with the video driver
If you experience this problem frequently, you may have a problem with the video driver settings or with the Windows Display Properties settings. If the previous workarounds do not resolve the problem, try the following workarounds.
Change the Color quality setting or the screen resolution of the current video driver
To change the color quality setting, follow these steps, as appropriate for your situation.
Windows XP
If you are still experiencing the problem, change the screen resolution. To do this, follow these steps:
Windows Vista
If you are still experiencing the problem, change the screen resolution. To do this, follow these steps:
Windows 7
If you are still experiencing the problem, change the screen resolution. To do this, follow these steps:
Microsoft Word Printing Issues
Change the hardware acceleration settingWindows XP
Windows Vista and Windows 7
Obtain an updated video card
If the workarounds that are described in this section help resolve this problem, contact your computer manufacturer for updated video drivers. If you have already upgraded your video card, contact the video card's manufacturer.
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Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Summary
This article suggests ways in which you can diagnose and resolve issues when you cannot print a Microsoft Word document.
More Information
Examples of print failure are as follows:
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Before you continue, see the 'References' section for known issues in Word that might match your printer's behavior. If you do not find a match for your error message or your printer's behavior, follow the steps in this article to troubleshoot your printing problem.
To resolve a print failure in Word, you must determine its cause. Causes typically fit into one of the following categories:
Do not make assumptions about what is causing your printing problem. Instead, rely on systematic troubleshooting to reveal the cause.
Use the following tests to help determine the cause of your printing failure.
Step 1: Test printing in other documents
Damaged documents or documents that contain damaged graphics or damaged fonts can cause print errors in Word. Before you reinstall drivers or software, test the Word program's ability to print. To do this, follow these steps.
Word 2013, Word 2010, and Word 2007
Word 2003
The success or failure of these tests shows whether Word can print generally. These tests may also give you clues about certain fonts or graphics that Word cannot print.
If you do not receive errors in the test document but still cannot print your original document, your original document may be damaged. This may be true even if you can print the same document on another computer, because there are many situations in which the symptoms of file damage appear on some computers and not on other computers.
Again, rely on systematic troubleshooting instead of on assumptions about what is causing the problem. Therefore, if you cannot print a particular document but can print other documents in Word, you may have a damaged document. Troubleshoot the problem accordingly. For more information about how to troubleshoot damaged Word documents, click the following article number to view the article in the Microsoft Knowledge Base:
826864 How to troubleshoot damaged Word documents
If Word cannot print at all, or if Word cannot print a certain font or a certain kind of graphic, go to 'Step 2: Test Printing in Other Programs.'
Step 2: Test printing in other programs
The scope of the printing problem may reveal its cause. For example, some printing problems affect only Word, whereas other printing problems affect several of or all Windows-based programs.
The following tests can help determine whether this problem involves programs other than Word.
Test in WordPad
If you found in Step 1: Test printing in other documents' that the print problem occurs only with certain fonts or certain graphics images, try to reproduce this problem in WordPad. To do this, apply the same font, or insert the same kind of graphics image. (To select a different font in WordPad, use the same method that you use in Word.)
To insert a graphics image in WordPad, follow these steps:
After you finish your testing in WordPad, you can test the print functions in your web browser or your other Office programs. You can also try to print a test page for your printer. To print a text page, follow these steps:
If you cannot print a test page, or if you cannot print in several or all Windows-based programs, you have a printer driver problem, a Windows problem, a hardware problem, or a connectivity problem.
If the problem is limited to a particular font, a damaged font file may be the cause. Everytime i open microsoft word on mac it crashes. For more information about how to test and reinstall fonts, click the following article numbers to view the articles in the Microsoft Knowledge Base:
314960 How to install or remove a font in Windows
If you can print without problems in all programs except Word, go to 'Step 3: Test printing with different printer drivers.'
You may be able to use Windows printing help and troubleshooters to resolve the printing problem.
Step 3: Test printing with different printer drivers
If Word is the only program on your computer that cannot print, you may think that Word is the cause of the problem. Be aware that Word is a very printer-intensive program. Therefore, a minor problem with the printer driver affects Word before it affects other programs.
To determine whether the printer driver is the cause of the problem, you can test different drivers. If the Word printing problem occurs only when you print documents that use a certain font or a certain kind of graphics image, try to print to another printer.
If no other printer is available, contact the manufacturer to determine whether there is an updated version of the driver or a different driver that works with your printer model. See the 'References' section for information about how to contact a third-party vendor.
If the Word printing problem occurs even when you print documents that are made up only of text, you can use a generic, text-only printer driver to test printing from Word. To do this, follow these steps for your version of Windows.
Note On some versions of Windows, these steps may require access to the Windows installation CD-ROM or access to a network drive that contains the Windows installation files.
Windows 8, Windows 7, and Windows Vista
Windows XPColor Printing Microsoft Word
Windows 2000
If you receive an error message in Word when you print files that contain only text but do not receive the error message when you print with the generic, text-only printer driver, your printer driver may be damaged. In this case, contact the manufacturer for help in removing the printer driver and installing an updated version. See the 'References' section for information about how to contact a third-party vendor.
Microsoft Word For Mac
If the printing problem occurs with a different printer driver, go to 'Step 4: Test the Word program files and settings.'
Step 4: Test the Word program files and settings
After you verify that the printing problem is not limited to a particular document or to a particular printer driver, and that the problem is limited to the Word program, test the Word program by starting by using only the default settings.
For more information about how to start by using the default settings, click the following article numbers to view the articles in the Microsoft Knowledge Baseļ¼
921541 How to troubleshoot problems that occur when you start or use Word
If the printing problem continues to occur, run Detect and Repair to reinstall the missing or damaged program files. To run Detect and Repair, follow these steps.
Word 2013 and Word 2010
Word 2007
Word 2003
Step 5: Test for problems in Windows
To look for device drivers or memory-resident programs that might be interfering with the Word print function, start Windows in safe mode, and then test printing to a file in Word. To start Windows in safe mode, follow these steps, as appropriate for your version of Windows.
Windows 8, Windows 7, and Windows Vista
Note In Windows 8, click Settings from the Charms menu, click Power, and then click Restart.
3. Press and hold the F8 key as your computer restarts.
Note You have to press F8 before the Windows logo appears. If the Windows logo appears, you must try to restart your computer. To do this, wait until the Windows logon prompt appears, and then shut down and restart your computer.
4. On the Advanced Boot Options screen, use the arrow keys to select the Safe Mode option, and then press ENTER. 5. Log on to your computer by using a user account that has administrative credentials. Windows XP
Note You must be logged on as an administrator or as a member of the Administrators group to finish this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
Warning
When you follow the steps in this article, you may disable the System Restore Service and may remove any previously created restore points.
For more information about how to use the System Restore utility to restore the computer to an earlier state, click the following article number to view the article in the Microsoft Knowledge Base:
306084 How to restore Windows XP to a previous state
For more information about how to perform a clean restart in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
310353 How to configure Windows XP to start in a 'clean boot' state
Windows 2000Microsoft Word Not Opening Mac
If the Word printing problem does not occur when you start Windows in safe mode, use clean-boot troubleshooting to help determine the source of the problem.
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